FAQ

Q: What are the Room Rates at Kernow?

A: Rates vary from $149 for a one-bedroom apartment to $280 for our Executive Apartment.
However, we regularly offer discounted rooms and other packages so it is worth contacting us direct.

The maximum occupancy in our one-bedroom apartments is two adults, and in our two-bedroom apartments it is four.

What is included in the Room Rate?

A: All our apartments have their own kitchens and laundries so you have cooking and laundry facilities available to you free of charge. No more queuing or paying extra costs for sprucing up your clothes during your journey!  Laundry powder is also complimentary, and there is an iron and ironing board.  We have a saltwater swimming pool with pool towels provided so you don’t have to use your nice fluffy white ones!   A complimentary breakfast of cereal, milk, juice and other items is left in your room, and we’ll soon be offering cooked breakfasts.  Tea and coffee are available your own kitchen – both Moccona instant as well as coffee grounds for the coffee-plunger.  No more rushing into town to get that first decent cup of coffee!  All rooms have air-conditioning, and there are flat screen televisions in the lounge and bedrooms.  Enjoy our complimentary Netflix service, with YouTube and other channels, in the lounge.  Terrestrial TV is available via bedroom and lounge TVs.

Q: Do I have to pay a Security Deposit?

A: The managers may obtain a pre-authorisation of $100 on check-in as a security deposit. There is also a $100 replacement fee for keys, so please don’t lose them or take them away with you.

Q: Are the rooms serviced?

A: We refresh the rooms daily and replenish amenities, tidy and empty bins where necessary. Towels are replaced every three days, and linen every week, but other arrangements may be made depending on the length of your stay.

Q: What is there to do at Kernow?

A: We aim to provide a relaxing and peaceful stay for our guests. We are still early on in the development of the property but will gradually be adding leisure facilities. Currently our guests just like to relax by the pool, on their decks or patios or at the pool (BYO) bar. We have recently created some running/walking and biking trails, and soon we will offer other outdoor activities such as a recreational lake, clubhouse, restaurant and spa. A range of tailor-made packages will also soon be available.

Q: Is there any restriction to who can stay at Kernow?

A: Yes. In order to keep the surroundings peaceful for our guests we are happy to accommodate children who are age 12 and over. Owing to the original design of the building it would not be difficult for one noisy ankle-biter to upset the peace for all the other guests, but we will be relaxing these restrictions for certain events in the town and at the schools down to age 7. Please check with us in advance.

For the same reason we also do not accept pets, but short-stay pet accommodation can be arranged at the local kennels, Bark-A-Bit (07 4787 1679).

Q: Are the apartments suitable for older people, or for wheelchair access?

A: All the apartments have at least one or two steps up into the apartment, most have around four, and not all stairways have handrails. We already have plans for purpose-built apartments for those needing disability access in later stages of the development. The majority of our existing bathrooms have walk-in showers.

Q: What restaurant facilities are available at Kernow?

A: Currently there is no restaurant, but we will soon have a breakfast area/café at the Main House where a buffet breakfast will be provided. In the meantime, we provide daily breakfast packs and also have fresh supplies available for guests to cook in their own kitchens. We can provide a range of basic cooking ingredients so that guests do not have to buy their own (oils, sauces, herbs etc). We can also help order and collect take-away foods and arrange chargebacks from local restaurants.
We also hold regular BBQs by the pool for those who are interested in joining in. Guests will be advised of dates on Check-In and can book themselves in for a feast!
 

Q: How long can I stay at Kernow?

A: Our usual length of stay is between one and 21 nights. We do provide packages for stays longer than three nights so please do contact us for details.

Q: What time is Check-In and Check-Out?

A: Normally 2pm and 11am, but we are pretty flexible if rooms are available. Very late Check-Ins should be advised to ensure access is made as simple as possible.

Q: What are the parking facilities like?

Each apartment has a double parking space. They are not covered but that means you keep your lovely open views! Hard-stands for trailers and caravans can be arranged at other areas on the property on request.

Q: Is Kernow haunted?

A: No! Kernow is one of the most relaxing and peaceful places we know.

Q: Can guests have a look around the property?

A: Yes, by all means. However, for access to the older existing buildings please request approval first as for safety reasons you may need to be accompanied. Guests are welcome to stroll around our newly prepared walking tracks.

Q: Can I smoke in the apartment or grounds of Kernow?

A: Primarily this is non-smoking venue but we do not mind guests smoking on their deck or patio as long as butts are discarded in the butt bins provided only, and that these are left outside. Charges will be levied for cleaning costs should there be any evidence of smoking having taken place inside.

Q: Is there 24-hour access and assistance at Kernow?

A: The gates are closed (but not locked) at 10pm. People are free to come and go as they please as long as they close the gates behind them and do not disturb other guests. A manager is on-site at all times and can be contacted by ringing the main number 0447 557 200.